General Terms and Conditions

Maganda Experience OU (referred to as "Maganda Experience," "the Company," "we," or "us") with VAT number  EE102740310 is covered by the terms and conditions (referred to as “Terms and Conditions”) described below.

These Terms and Conditions govern the contractual relationship between Maganda Experience and the client (referred to as, “participant”, "the Traveler," "you," or "your") when booking a trip, participating in an activity, or purchasing any related products or services through www.magandaexperience.com or any of our affiliated platforms. By booking a trip or using our services, you agree to abide by these Terms and Conditions. Please read them carefully.

PRICES

Unless otherwise specified, prices for trips may be listed in either euros (EUR) or US dollars (USD), depending on the specific service.

We disclaim any liability for currency exchange fees or charges levied by your credit card and/or bank for processing payments in either currency. Moreover, we do not accept responsibility for supplementary fees imposed by third parties, including customs charges.

BOOKING AND PAYMENT TERMS 

You will select your preferred package and proceed to make a deposit payment of 50% of the total price of the package to secure your spot. The remaining balance must be paid 60 calendar days before departure. Please note that if the booking is made within 60 calendar days of the trip start date, full payment will be required at the time of booking.

CANCELLATION POLICY 

Any trip cancellation must be made in writing by sending an email to hello@magandaexperience.com in order to be considered eligible.

•⁠  ⁠The deposit is non-refundable.

•⁠  ⁠Cancellations made before 61 days before the trip start date will receive a travel credit equivalent to 50% of the trip's value, valid for 12 months (with the trip to be completed within this period)

•⁠  ⁠Cancellations made within 60 days before the trip start date unfortunately do not qualify for a travel credit.

Please note that the majority of services and accommodations are booked and paid to our suppliers 60 days before departure and are not refundable to us.

Note: Please note that the trip will not be fully confirmed until at least 80% of the available spots are booked. If this is not met 60 days before departure, the organizers have the option to cancel the trip. In such cases, all payments will be fully refunded.

SUBSTITUTIONS

Substitutions of participants are allowed at no extra charge up to 15 days prior to the trip start date. However, substitutions made less than 14 days prior to the trip start date will incur a processing fee of 50€ per substituted participant.

NO-SHOWS

⁠Participants who do not arrive on the scheduled trip start date will be considered no-shows and will not be eligible for a refund.

⁠Once the trip has started, no refunds will be issued for any reason, including early departures.

FORCE MAJEURE 

⁠In the event of circumstances beyond reasonable control, including but not limited to natural disasters, acts of war, terrorism, government restrictions, strikes, civil disorder, epidemics, pandemics, or any other events or circumstances that are unforeseeable and beyond the control of the parties (hereinafter referred to as "Force Majeure Events"), we reserve the right to modify or cancel the trip.

In the event of a Force Majeure Event, the affected party shall promptly notify the other party in writing of the occurrence of the Force Majeure Event and describe in reasonable detail the nature of the event and its expected duration. 

THIRD PARTY PAYMENT PROCESSOR

We utilize third-party payment processors (hereinafter referred to as "Payment Processor") to manage credit and debit card transactions. The processing of payments is subject to the terms, conditions, and privacy policies of the Payment Processor, in addition to these Terms of Use. Consequently, we do not store your debit or credit card details.

We do not have control over, and are not responsible for, the security or performance of the Payment Processor.

LIABILITY WAIVER AND RELEASE FORM

Maganda Experience does not accept any liability of any nature, whether in contract, tort or otherwise, for the acts, omissions or default, whether negligent or otherwise, of third-party providers over whom we have no direct control. Maganda Experience does not accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense, inconvenience or loss of enjoyment caused directly or unavoidably indirectly or any other event which is beyond our control and which is not preventable by reasonable diligence on our part.

Maganda Experience, and all other related individuals including agents, employees, and contractors (collectively known as "Providers") shall not be liable for any liabilities, damages, or other expenses that any Participant may incur in during the period of the trip.

The Participant understands and acknowledges that participating in any package provided by Maganda Experience involves inherent risks, including but not limited to outdoor activities, water sports, transportation, exposure to local flora and fauna, and potential weather-related hazards. In accordance, the Participant accepts full responsibility for these risks, and any injury, illness, damage, or death, that may result from the experience.

Each participant agrees and acknowledges that they are solely responsible for obtaining their own travel and health insurance, and covering any costs or expenses that may arise as a result of their participation with Maganda Experience.

Neither Maganda Experience nor any of its representatives accept any responsibility for ocean or climatic conditions that do not match your expectations or are beyond your capabilities. All activities engaged in are solely at your own risk and of your own choice.

Participant hereby releases, waives, and discharges Maganda Experience and all other Providers from any and all liability, claims, demands, actions, and causes of action whatsoever arising out of or related to any loss, damage, injury, illness, whether caused by their negligence or otherwise, during the Participant's participation with Maganda Experience.

DATA PROTECTION

By participating in Maganda Experience trips, you consent to the taking of photos and videos. These photos and videos may be used in any of our Services unless you specifically request that we do not use any material in which your image is depicted. Otherwise, you grant us a royalty-free, worldwide, and irrevocable license to use such photos and/or videos for the promotion of our Services.

AMENDMENTS

Maganda Experience reserves the right to update or modify these Terms at any time, with the amended terms posted on the Website. Any changes will take effect 5 days after they are posted. The most current version of these Terms can be accessed on the Website at any time and will be provided to you upon written request to Maganda Experience. You will be deemed to have accepted any amendments to these Terms 5 days after their posting on the Website.